Advice and answers from the Qwaya Team

If you're unable to see your existing campaign when attempting to publish, it could be because the campaign objective is conflicting with the new ads you are trying to publish.

For example, if you set the objective for your new ads as "Website clicks", but your existing campaign's objective is "Website conversions" your campaign wouldn't display as it doesn't have the correct objective for the new ads.

Just to let you know, when designing a new creative you'll be asked to set your objective at the top of the create ads window.

In order to see the existing campaigns that are available in Qwaya, all you need to do is the following:

  1. Select the relevant ad account and navigate to the 'My campaigns' tab.
  2. If you are unable to see your campaign, click 'Download' in the top right hand corner and select 'Ads and campaigns'.

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