FAQ

Account Settings

How do I manage my company information, users and Qwaya profile?

Written by Ross
Updated this week

Trial Process Limitations

Why can I only publish 5 ads during the trial?

Written by Ross
Updated this week

How does Qwaya guarantee privacy and data security?

Qwaya information security & privacy overview/FAQ

Written by Ross
Updated this week

Why has my Facebook user been blocked by Qwaya?

How to continue using Qwaya after an ad account has been banned/disabled by Facebook.

Written by Ross
Updated this week

How do I disconnect Qwaya from my Facebook account?

Learn how to disconnect Qwaya

Written by Ross
Updated this week

Can I send my Facebook data to Data Studio from Qwaya?

How to integrate with Google Data Studio

Written by Ross
Updated this week

Can you upload cost data to Google Analytics in Qwaya?

How to upload cost data to Google Analytics

Written by Ross
Updated this week

Custom conversions/events

How to use custom conversions in Qwaya

Written by Ross
Updated this week

How do I name/rename my ads and ad sets?

Learn how to rename your ads in Qwaya

Written by Ross
Updated this week

How do I remove an ad account from Qwaya?

Can I remove certain ad accounts from Qwaya?

Written by Ross
Updated this week

Does Qwaya have an API?

Written by Ross
Updated this week

Can I copy campaigns, ad sets and ads from one ad account to another?

Written by Ross
Updated this week

How do I add creatives to an existing ad set?

How to add creatives to an existing ad set

Written by Ross
Updated this week

Can I pause my Qwaya subscription?

How do I pause my Qwaya subscription?

Written by Ross
Updated this week

Can I use Emojis in Qwaya?

How to use Emojis in Qwaya

Written by Ross
Updated this week

Why are my ads are stuck in the publishing queue?

What to do if your ads get stuck whilst publishing

Written by Ross
Updated this week

"Link Data Caption is Not an Url"

Error message

Written by Ross
Updated this week

How do I clone existing campaigns?

How to duplicate/clone existing campaigns in Qwaya

Written by Ross
Updated this week

Why is my custom audience greyed out?

How to use custom audiences in Qwaya

Written by Ross
Updated this week

How can I add a deep link to my ads?

Adding deep links to mobile app ads

Written by Ross
Updated this week

Can I increase/decrease my budget/bid automatically?

Automation feature

Written by Ross
Updated this week

Can I report on a Keyword level in Qwaya?

Written by Ross
Updated this week

Why can't I see my campaigns in Qwaya?

Written by Ross
Updated this week

Can you set permissions for Qwaya users?

Ad account permissions - Business plan

Written by Ross
Updated this week

Does Qwaya have an affiliate program?

Written by Ross
Updated this week

What is Qwaya?

Written by Nina Holtz
Updated this week

What do I need to start using Qwaya?

Written by Sven Hamberg
Updated this week

What is the difference between the pricing plans?

Written by Aida Kumbaric
Updated this week

How do I give someone else access over my Facebook ad account?

Written by Ross
Updated this week

How do I reconnect my Facebook user account?

Written by Sven Hamberg
Updated this week

What is the Facebook user id?

Written by Ross
Updated this week

How do I sign up for Qwaya?

Written by Aida Kumbaric
Updated this week

How do I edit my templates?

Written by Sven Hamberg
Updated this week

Do I pay for clicks and impressions to Qwaya or to Facebook?

Written by Ross
Updated this week

How do I rename my Ad Account?

Written by Robert Åman
Updated this week

How do I delete ads?

Can I delete my ads in Qwaya?

Written by Ross
Updated this week

Will Qwaya create an unique URL for each ad?

Written by Sven Hamberg
Updated this week

How does the trial period work?

Written by Aida Kumbaric
Updated this week

Can I edit targeting on existing ad sets?

Written by Ross
Updated this week

Can I switch plan?

Written by Nina Holtz
Updated this week

How do I know if my ads are published or not?

Written by Ross
Updated this week

What is the Ad account id?

Written by Ross
Updated this week

I can’t see my templates

Written by Sven Hamberg
Updated this week

How do I change my credit card?

Written by Ross
Updated this week

What is a Facebook business account, and how do I get one?

Written by Nina Holtz
Updated this week

How do I cancel my account?

Written by Nina Holtz
Updated this week

How do I delete campaigns?

Written by Nina Holtz
Updated this week

What do I need to be able to use Qwaya?

Written by Ross
Updated this week

What is an unpublished page post?

Written by Ross
Updated this week

Why can’t I see my Facebook page in Qwaya?

Written by Ross
Updated this week