FAQ

Account Settings

How do I manage my company information, users and Qwaya profile?

Written by Ross
Updated over a week ago

Trial Process Limitations

Why can I only publish 5 ads during the trial?

Written by Ross
Updated over a week ago

How does Qwaya guarantee privacy and data security?

Qwaya information security & privacy overview/FAQ

Written by Ross
Updated over a week ago

Why has my Facebook user been blocked by Qwaya?

How to continue using Qwaya after an ad account has been banned/disabled by Facebook.

Written by Ross
Updated over a week ago

How do I disconnect Qwaya from my Facebook account?

Learn how to disconnect Qwaya

Written by Ross
Updated over a week ago

Can I send my Facebook data to Data Studio from Qwaya?

How to integrate with Google Data Studio

Written by Ross
Updated over a week ago

Can you upload cost data to Google Analytics in Qwaya?

How to upload cost data to Google Analytics

Written by Ross
Updated over a week ago

Custom conversions/events

How to use custom conversions in Qwaya

Written by Ross
Updated over a week ago

How do I name/rename my ads and ad sets?

Learn how to rename your ads in Qwaya

Written by Ross
Updated this week

How do I remove an ad account from Qwaya?

Can I remove certain ad accounts from Qwaya?

Written by Ross
Updated over a week ago

Does Qwaya have an API?

Written by Ross
Updated over a week ago

Can I copy campaigns, ad sets and ads from one ad account to another?

Written by Ross
Updated over a week ago

How do I add creatives to an existing ad set?

How to add creatives to an existing ad set

Written by Ross
Updated this week

Can I pause my Qwaya subscription?

How do I pause my Qwaya subscription?

Written by Ross
Updated over a week ago

Can I use Emojis in Qwaya?

How to use Emojis in Qwaya

Written by Ross
Updated over a week ago

Why are my ads are stuck in the publishing queue?

What to do if your ads get stuck whilst publishing

Written by Ross
Updated over a week ago

"Link Data Caption is Not an Url"

Error message

Written by Ross
Updated over a week ago

How do I clone existing campaigns?

How to duplicate/clone existing campaigns in Qwaya

Written by Ross
Updated over a week ago

Why is my custom audience greyed out?

How to use custom audiences in Qwaya

Written by Ross
Updated over a week ago

How can I add a deep link to my ads?

Adding deep links to mobile app ads

Written by Ross
Updated over a week ago

Can I increase/decrease my budget/bid automatically?

Automation feature

Written by Ross
Updated over a week ago

Can I report on a Keyword level in Qwaya?

Written by Ross
Updated over a week ago

Why can't I see my campaigns in Qwaya?

Written by Ross
Updated over a week ago

Can you set permissions for Qwaya users?

Ad account permissions - Business plan

Written by Ross
Updated over a week ago

Does Qwaya have an affiliate program?

Written by Ross
Updated over a week ago

What is Qwaya?

Written by Nina Holtz
Updated over a week ago

What do I need to start using Qwaya?

Written by Sven Hamberg
Updated over a week ago

What is the difference between the pricing plans?

Written by Aida Kumbaric
Updated over a week ago

How do I give someone else access over my Facebook ad account?

Written by Ross
Updated over a week ago

How do I reconnect my Facebook user account?

Written by Sven Hamberg
Updated over a week ago

What is the Facebook user id?

Written by Ross
Updated over a week ago

How do I sign up for Qwaya?

Written by Aida Kumbaric
Updated over a week ago

How do I edit my templates?

Written by Sven Hamberg
Updated over a week ago

Do I pay for clicks and impressions to Qwaya or to Facebook?

Written by Ross
Updated over a week ago

How do I rename my Ad Account?

Written by Robert Åman
Updated over a week ago

How do I delete ads?

Can I delete my ads in Qwaya?

Written by Ross
Updated over a week ago

Will Qwaya create an unique URL for each ad?

Written by Sven Hamberg
Updated over a week ago

How does the trial period work?

Written by Aida Kumbaric
Updated over a week ago

Can I edit targeting on existing ad sets?

Written by Ross
Updated over a week ago

Can I switch plan?

Written by Nina Holtz
Updated over a week ago

How do I know if my ads are published or not?

Written by Ross
Updated over a week ago

What is the Ad account id?

Written by Ross
Updated over a week ago

I can’t see my templates

Written by Sven Hamberg
Updated over a week ago

How do I change my credit card?

Written by Ross
Updated over a week ago

What is a Facebook business account, and how do I get one?

Written by Nina Holtz
Updated over a week ago

How do I cancel my account?

Written by Nina Holtz
Updated over a week ago

How do I delete campaigns?

Written by Nina Holtz
Updated over a week ago

What do I need to be able to use Qwaya?

Written by Ross
Updated over a week ago

What is an unpublished page post?

Written by Ross
Updated over a week ago

Why can’t I see my Facebook page in Qwaya?

Written by Ross
Updated over a week ago